- Define organizational control and explain why it is a key management function.
- Explain the four steps in the control process.
- Describe the benefits of using a balanced scorecard to track the performance and control of the organization.
- Contrast the hierarchical and decentralized methods of control.
- Explain the benefits of open-book management.
- Describe the concept of total quality management (TQM) and major TQM techniques, including quality circles, benchmarking, Six Sigma principles, quality partnering, and continuous improvement.
- Discuss the use of financial statements, financial analysis, and budgeting as management controls.
- Identify current trends in quality and financial control, including ISO 9000 and corporate governance, and their impact on organizations.
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